Efficient collaboration on customer projects saves time and improves customer service.
Ruby Vision's Project Management module is a powerful and efficient tool for the management and tracking of Customer briefs. The secure, web-based system enables sales people to enter Customer briefs from anywhere in the world, putting the project on the fast track to the technical team for sample selection or R&D work.
Project enables Sales and management to track the progress of briefs from technical (R&D) through to sample submissions, customer feedback, resubmissions (if required) and Wins.
Using the tool, the Technical team manage and track their tasks and sample submissions, collaborate with other team members involved in any given project, track product properties and record results from Application technologists (internal tests). Project also facilitates the generation of required documents for samples (shipping documents, Product specs, SDS, etc).
The software is role oriented so that each person sees only the projects and tasks that are assigned to them. Technical team members can use the "My Tasks" menu to see only their pending tasks (creation, analytical, applications, etc) that have been assigned to them across projects, hence giving a personalized and focused view which aids efficiency.
The software is designed to handle projects across multiple sites/offices and is a highly efficient management and Collaboration tool custom-built to answer the unique needs of the flavour and fragrance industry.
Auto-notifications reduce time spent in email and phone calls.
All customer brief information is captured and searchable, helping to ensure that all who are working on a project have access to relevant details on customer requirements - single source of data
Manage and track sample submissions, generate sample & shipping labels.
Complete audit trails track who did what, when, for whom etc.
Project Reports to track win rate on briefs / sample submissions, time taken to execute tasks, etc
Auto-reminders when tasks slip or if feedback is due.
Track customer interactions including sample submissions, feedback, quotes submitted, minutes of meetings etc.